Other Questions?
Contact our Office Administrator at office@stl-ccc.org.
Please note: Directly contacting your therapist is the fastest way to get in touch with him/her. Emails are available on our Team Page.
If this is a crisis, please contact the Life Crisis Center at (314) 647-HELP, call 911, or go to your nearest emergency room.
Office Number
(314) 469-5522
Fax Number
(314) 469-5504
New Client Coordinator
(314) 887-7706
Billing Questions
Visit Client Billing.
If you still have questions, you can contact our Billing Department at billing@stl-ccc.org. You can also call and leave a message with our Billing Department at 314.469.5522 ext. 6.
Please note: we will only be able to respond to phone numbers or email addresses that are on file for the account in question.
Getting Connected
Weary of waiting lists? Tired of starting over with a new counselor every few months?
At CrossRoads we prioritize efficient scheduling as well as making the right long-term match between client and care provider.
-
-
Our New Client Coordinator would be happy to assist you.
Begin this process by completing our secure New Client Interest Form, and our New Client Coordinator will contact you soon!
-
If you’d prefer to speak with our New Client Coordinator by phone, please call (314) 887-7706 and leave a message on the secure voicemail.
Remember to include your callback number and the best time for you to receive a return call.
Fees and Insurance
We have intentionally designed a business model and fee structure that allows us to prioritize client care over ability to pay, while retaining an excellent team of gifted, experienced clinical counselors and mental wellness providers.
We do this, in part, by careful stewardship of our resources so that our therapists are also compensated fairly. We see this as good care for both our clients and our staff.
CrossRoads accepts private payment by card, check or cash payment. A number of our counselors accept Aetna, Anthem Blue Cross/Blue Shield and Optum/United Healthcare.
It is important to note that when a client chooses to file insurance, their counselor will be required to assign a diagnosis that will become part of their permanent HIPAA protected medical record. While this is common, it is an important practice to understand as a medical consumer.
For those who find counseling fees and insurance coverage as barriers to effective mental wellness care, CrossRoads offers fee discounts and/or mental wellness scholarships to those with demonstrated financial need.
We have some of the most experienced counselors and professionals in St. Louis, who are happy to work on a team that honors their passion for putting people first.
Professional counseling fees in our region range from $90 – $225 for Licensed Clinical Counseling services. At CrossRoads, our fee range is $55 – $155.
With the help of our community partners, we raise funds to keep fees reasonable, provide counseling scholarships and operate satellite offices in under-served communities, making excellent, innovative, faith-informed counseling available to people across the socioeconomic spectrum.
